Electrical Service Project Manager

Electrical Service Project Manager

We are looking for a highly motivated and creative Service manager who wants to forward their career in the electrification industry. We specialize in a range of services including EV charging, generators, home automation, and emergency service just to name a few. Come bring your vision and talent to a company that appreciates its employees and a fast-growing environment with a lot of room for advancement. Stop watching the clock and start enjoying what you do.

Job Overview:

An Electrical Service Project Manager leads a team of electricians to perform residential and commercial service and maintenance projects. Their main duties include estimating small projects, overseeing EV charging, service, and warranty projects, building, and training a team of service electricians, ordering material for projects, and billing the customer for work performed.

Job Duties and Responsibilities:

  • Organize and manage service requests, prepare items for billing, and schedule our service team to estimate and perform work.
  • Supervise current projects and coordinate all team members to keep workflow on track and help create a smooth transition from the office to the field. 
  • Work closely with the project coordinator to ensure a scope of work is defined and permits are pulled.
  • Communicate with clients to identify and define project requirements, scope, and objectives.
  • Adhere to budget by monitoring expenses and implementing cost-saving measures. 
  • Work with the operations to ensure proper processes are established for each project both in the office and in the field. 
  • Manage the administrative and customer service functions of the Service Department. 
  • Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.
  • Maintain appropriate staffing level and workload distribution to meet customer and business needs. 
  • Ensure compliance with company policies and recommend policy changes as needed.
  • Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews, and safety.
  • Perform annual merit reviews and development planning for service personnel.
  • Analyze service productivity and recommend changes to improve customer service and profitability.
  • Maintain high-quality service delivery in an efficient, productive, and profitable manner.
  • Maintain ongoing maintenance schedules for service accounts.
  • Review and approve necessary replacement requests.
  • Organize, coordinate, and schedule all maintenance, replacement, and customer service work order(s).
  • Assist or assign assistance for technicians on accounts to ensure work quality.
  • Develop training for technicians and present at tech meetings. 

Skills and Qualifications:

  • 5+ years or more of experience coordinating projects for the electrical, construction or similar industry. 
  • MA Electrical License (required) and NH is a plus.
  • Bachelor’s degree in project management, engineering or a similar field is preferred.
  • OSHA training is preferred.
  • Ability to use and manage a field service management platform (Web/App based).
  • Strong computer skills.
  • Experience in project management, from conception to delivery.
  • Ability to troubleshoot technical issues onsite or over the phone.
  • Good communication and interpersonal skills capable of maintaining strong relationships with team members and customers.
  • Strong organizational and multi-tasking skills.
  • Excellent analytical and problem-solving abilities.
  • Team management and leadership skills.
  • Time management skills with the ability to meet deadlines.
  • Manage the schedule for project managers, field employees, and service electricians.
  • Desire to assist in taking current paper procedures online.
  • "DMH electrical technicians were professional, knowledgeable, and easy to deal with."
    - Chris G.


  • MA Electrical License (required) and NH is a plus

Job Type: Full-time

Salary: based on experience


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Worcester, MA 01564: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have a Massachusetts electrical journeyman license?


  • Electrical Service Management: 5 years (Required)

Work Location: One location

Start Your Application Process

DMH Electric values skilled employees, giving them room to grow. Please tell us about your qualifications and apply today.

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