Electrical Service Project Manager

We are looking for a highly motivated and creative Service manager who wants to forward their career in the electrification industry. We specialize in a range of services including EV charging, generators, home automation, and emergency service just to name a few. Come bring your vision and talent to a company that appreciates its employees and a fast-growing environment with a lot of room for advancement. Stop watching the clock and start enjoying what you do.

Job Overview:

An Electrical Service Project Manager leads a team of electricians to perform residential and commercial service and maintenance projects. Their main duties include estimating small projects, overseeing EV charging, service, and warranty projects, building, and training a team of service electricians, ordering material for projects, and billing the customer for work performed.

Job Duties and Responsibilities:

• Organize and manage service requests, prepare items for billing, and schedule our service team to estimate and perform work.
• Supervise current projects and coordinate all team members to keep workflow on track and help create a smooth transition from the office to the field. 
• Work closely with the project coordinator to ensure a scope of work is defined and permits are pulled.
• Communicate with clients to identify and define project requirements, scope, and objectives.
• Adhere to budget by monitoring expenses and implementing cost-saving measures. 
• Work with the operations to ensure proper processes are established for each project both in the office and in the field. 
• Manage the administrative and customer service functions of the Service Department. 
• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.
• Maintain appropriate staffing level and workload distribution to meet customer and business needs. 
• Ensure compliance with company policies and recommend policy changes as needed.
• Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews, and safety.
• Perform annual merit reviews and development planning for service personnel.
• Analyze service productivity and recommend changes to improve customer service and profitability.
• Maintain high-quality service delivery in an efficient, productive, and profitable manner.
• Maintain ongoing maintenance schedules for service accounts.
• Review and approve necessary replacement requests.
• Organize, coordinate, and schedule all maintenance, replacement, and customer service work order(s).
• Assist or assign assistance for technicians on accounts to ensure work quality.
• Develop training for technicians and present at tech meetings. 

Skills and Qualifications:

• 5+ years or more of experience coordinating projects for the electrical, construction or similar industry. 
• MA Electrical License (required) and NH is a plus.
• Bachelor’s degree in project management, engineering or a similar field is preferred.
• OSHA training is preferred.
• Ability to use and manage a field service management platform (Web/App based).
• Strong computer skills.
• Experience in project management, from conception to delivery.
• Ability to troubleshoot technical issues onsite or over the phone.
• Good communication and interpersonal skills capable of maintaining strong relationships with team members and customers.
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities.
• Team management and leadership skills.
• Time management skills with the ability to meet deadlines.
• Manage the schedule for project managers, field employees, and service electricians.
• Desire to assist in taking current paper procedures online.